Business management skills need to be developed to their full potential if a manager, and therefore an organization, is to be successful. Among the most important business skills you can possess is ‘rare sense’ – in other words, the ability to think straight and develop the fact-based insight which produces business breakthroughs. Another attribute which all business managers should strive to develop and deploy is ‘effectiveness’. This course helps you identify problem areas and develop a plan of action to manage the situation efficiently and effectively.


Course content includes but is not limited to:


  • Fault Finding – an introduction.       
  • Stages in Problem Identification      
  • MONITORING PERFORMANCE: How are we doing?
  • IMPROVING PERFORMANCE: How can we make it better?
  • MAINTAINING PERFORMANCE: How do we keep on track? 
  • Basics on Supervisory Skills!                                  


There are no prior learning requirements for this course. There are also no exams, assignment based.


Courses available:

CTA Higher Certificate                                       (Course Code:  FAS01H)

CTA Diploma                                                    (Course Code:  FAS01D)