The presence of conflict is actually a sign of an effective business. Whenever there is a free flow of ideas, creativity and activity, people are going to butt heads. If no conflict exists, something is wrong. The trick is to deal with such in a constructive and not destructive manner.
Course content includes but is not limited to:
- Define conflict
- The conflict process and Sources of conflict
- Reasons for conflict and Levels of conflict
- Conflict Management tactics
- Conflict Management and Strategies
There are no prior learning requirements for this course. There are also no exams, assignment based.
CTA Higher Certificate (Course Code: CON01H)
CTA Advanced Higher Certificate (Course Code: CON01A)