The presence of conflict is actually a sign of an effective business. Whenever there is a free flow of ideas, creativity and activity, people are going to butt heads. If no conflict exists, something is wrong. The trick is to deal with such in a constructive and not destructive manner.


Course content includes but is not limited to:


  • Define conflict
  • The conflict process and Sources of conflict
  • Reasons for conflict and Levels of conflict
  • Conflict Management tactics
  • Conflict Management and Strategies
  • Negotiation


There are no prior learning requirements for this course. There are also no exams, assignment based.


Courses available:

CTA Higher Certificate                                       (Course Code:  CON01H)

CTA Advanced Higher Certificate                       (Course Code:  CON01A)