This is the SECOND module for the Certificate, Office Administration, SAQA ID 23618.


What you will learn:

  • The role and function of a Secretary
  • How to create evidence and maintain confidentiality
  • Mail handling
  • The role and function of a Receptionist
  • Record management systems


Student should have completed ICB Office Communication before starting this course. There is an exam through ICB required for this course.


Courses available:

Agent Certificate                                               (Course Code: OMP002)